Frequently Asked Questions
Everything you need to know about pre-ordering, shipping costs, delivery timelines, and our return policy.
Return Policy
All items are sourced specifically for each customer through our pre-order system. Therefore, we DO NOT ACCEPT returns, exchanges, or refunds once an order has been placed.
Please review your order carefully before completing your purchase.
Are my purchases final before or after I make payment?
Yes. All orders are specially sourced based on customer requests. Therefore, once payment has been confirmed, all pre-orders are sales are FINAL and cannot be cancelled, refunded, or exchanged.
How much does the shipping cost?
Shipping fees are not included in the product price. Shipping costs are calculated after your items arrive in Nigeria and are based on the size in Cubic Meter CBM) or weight of your order. You will be notified of the exact shipping fee before delivery.
When will I receive my order?
The estimated delivery time is approximately 90 days (3 months) from the date your shipment leaves the port. Once your items arrive in Nigeria and clear customs, we will contact you to arrange delivery.
Can I cancel my order before it arrives?
No. Once payment has been made, your order cannot be cancelled, as all items are specially sourced based on customer requests.
What happens if I don't pick up my order?
Once your goods arrive in Nigeria, you must provide your delivery address or arrange pickup within 3 days of being notified.
If your goods remain in our warehouse from the 4th day, a ₦10,000 daily demurrage fee will apply.
Any order left unclaimed for 14 days will be forfeited without refund. Our warehouse is not a storage facility, so all customers are expected to collect their orders promptly.
Can you send my order to a park or through a transport company?
Yes. We can send your order to a transport park or release it to your designated representative upon your request.
Please note that a warehouse-to-park handling fee will apply. Once your package is handed over to the transport company or your representative, you will be responsible for any transportation charges agreed with the driver.
Please note that we are not liable for any loss, missing items, delays, or damages that occur after your order has been handed over to the transport company or your representative.
Do you deliver worldwide?
Yes. We source and ship orders worldwide, including to Nigeria, the USA, Canada, the UK, Europe, and many other countries.
We accept payments in Naira (₦), US Dollars (USD), Euros (EUR), and British Pounds (GBP). If you need payment details in any of these currencies, please contact us on Telegram before making payment.
Can I use my own shipping agent?
Yes. If you have a preferred shipping agent or warehouse, kindly inform us before your order is processed. We can arrange for your goods to be delivered to your designated shipping agent instead of our warehouse.
Please provide your shipping agent's details when placing your order to ensure smooth processing.
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